Unless it is an emergency, the patient should be referred to the PCP the Health Plan has assigned him/her, if the patient knows who the PCP is. If not, the patient can be referred to the Health Plan’s Member Services toll-free number. The name of the patient's Health Plan can be determined by the eligibility verification system, which will be maintained for providers by Molina.
Providers do not directly link patients to a Health Plan. Medicaid and LaCHIP enrollees select their Health Plans and indicate their preferred provider or, if no choice is made, they are assigned to a Plan. During the first 90 days of enrollment, enrollees can change Plans for any reason. After the initial 90 days, the patients are locked into that Health Plan until the next open enrollment, unless they have good cause to change Plans. Patients wishing to change Health Plans should be referred to the Enrollment Center’s toll-free number, 1-855-BAYOU-4U. Patients wishing to change doctors should be referred to their Health Plan’s Member Services toll free number.
Yes. Each patient has both a Medicaid card to obtain carved out services and a second member ID card issued by the Health Plan. The contract requires that the Health Plan issued ID card include the name of the PCP, the PCP’s address and phone number, and numbers for the Plans Member services.
Each Health Plan is contractually required to provide members with health management for three specific chronic health conditions (diabetes, asthma and congestive heart failure) as well as care management for pregnant women to improve birth outcomes. In addition, some of the Plans are also offering programs for hypertension, COPD, sickle cell, or HIV. Prepaid Plans can offer Expanded Benefits, which are services beyond what is covered under the Louisiana Medicaid State Plan. Examples are hypoallergenic bedding for members with asthma, and vision screenings and dental cleanings for adults over the age of 21.
All five Plans can offer members incentives for healthy behaviors. Examples of actual programs are a $20 gift card for getting a health assessment within 90 days of enrollment, up to $65 in gift cards for keeping prenatal visits and post partum visits.
More information can be found on the Health Plan Comparison Chart, each Plan's brochure, and directly from the Plan.
As improving quality is a key objective, DHH is requiring that Health Plans work with their network PCPs to attain formal recognition as a primary care medical home (PCMH), with the percentage increasing each year. The alternative to urgent care clinics in DHH's experience is often the hospital emergency room. To the extent that a Health Plan utilizes urgent care clinics, DHH's expectation would be that the care is coordinated with the PCP (e.g., payment to the urgent care facility contingent on their providing the clinical records of the visit to the PCP and or the Health Plan).
Providers are allowed to tell their patients which Health Plans they have enrolled with, so their patients can choose a Health Plan with that provider in it, if they wish. But, providers must disclose all Health Plans of which they are a member, and providers cannot steer patients toward any particular Health Plan. Also, any signage or other forms of marketing in a provider’s office must be equal. If a provider has a large sign for one Health Plan, he or she must have signs of the same size for the other plans in which he or she participates.
A Medicaid number cannot be assigned to a baby until after birth. The baby will be automatically assigned to the mother's health plan. The mother will have an opportunity to change the baby's plan, if she wishes.
Mailing Address: Louisiana Department of Health | P. O. Box 629 | Baton Rouge, LA 70821-0629 Physical Address: 628 N. 4th Street | Baton Rouge, LA 70802 | PHONE: 225.342.9500 | FAX: 225.342.5568 | DisclaimerCustodian of Records Medicaid Customer Service 1-888-342-6207Healthy Louisiana1-855-229-6848