Medical Transportation

Non-Emergency Non Ambulance

HOW TO ACCESS:

All Medicaid recipients who are NOT covered under a managed care plan should contact Southeastrans to schedule a ride.

Southeastrans may be reached at 1-855-325-7626.

Medicaid recipients who ARE covered under a managed care plan should contact the call centers as follows:

Aetna Better Health 1-877-917-4150

Amerigroup

1-866-430-1101

AmeriHealth Caritas

1-888-913-0364

Louisiana Healthcare Connections

1-855-369-3723

United Healthcare Community Plan

1-866-726-1472

 
ELIGIBILITY:

All Medicaid recipients with full benefits except some who have Medicaid and Medicare.

COVERED SERVICES:

Transportation to and from medical appointments.

The medical provider the recipient is being transported to does not have to be a Medicaid enrolled provider, but the services must be Medicaid-covered services. The dispatch office will make this determination.

Recipients under 17 years old must be accompanied by an attendant.

COMMENTS:

Recipients should call dispatch offices 48 hours before the appointment.

Transportation to out-of-state appointments can be arranged but requires Prior Authorization.

Same day transportation can be scheduled when absolutely necessary.

CONTACT:

Melanie Doucet
melanie.doucet@la.gov

Non-Emergency Ambulance

ELIGIBILITY:

All Medicaid recipients with full benefits who do not otherwise have access to transportation and, due to health conditions, are unable to ride in a standard vehicle or wheelchair van.

  Phone Fax Prior Authorization Form
Aetna Better Health 1-855-242-0802 1-844-227-9205 Aetna PA Form
Amerigroup 1-877-440-4065 x35792 TBD TBD
AmeriHealth Caritas 1-888-913-0364 N/A N/A
Louisiana Healthcare Connections 1-866-595-8133 1-866-590-4183 LHCC Certificate of Ambulance Transportation
United Healthcare Community Plan 1-866-886-4081 1-877-457-3349  

 

 

 

 

 

 

 

Emergency

HOW TO ACCESS:

Emergency ambulance providers

ELIGIBILITY:

All Medicaid recipients with full benefits.

COVERED SERVICES:

Emergency ambulance services may be reimbursed if circumstances exist that make the use of any conveyance other than an ambulance medically inadvisable for transport of the patient.

CONTACT:

Melanie Doucet
melanie.doucet@la.gov